Terms of Use

Last Updated: January 2025

These Terms of Use ("Terms") govern your use of the Sinqory website and services. By accessing or using our services, you agree to these Terms.

1. Acceptance of Terms

By using our website or services, you confirm that you:

• Are at least 18 years old
• Have the legal capacity to enter into binding contracts
• Agree to comply with these Terms
• Accept our Privacy Policy

2. Services Provided

Sinqory provides professional CV writing, resume editing, cover letter creation, LinkedIn optimisation, and career coaching services.

2.1 Service Scope

Our services include:

• Professional CV writing and editing
• Cover letter creation
• LinkedIn profile optimisation
• Career coaching consultations
• ATS optimisation

2.2 Service Limitations

We do not guarantee:

• Employment or interview opportunities
• Specific salary outcomes
• Job placement
• Results from third-party recruitment processes

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Respond to our requests for information in a timely manner
• Review drafts and provide feedback within agreed timeframes
• Use the final documents responsibly and ethically
• Not share your login credentials with others
• Comply with all applicable laws

4. Payment Terms

4.1 Pricing

All prices are listed in Euro (EUR) and include VAT where applicable. Prices are subject to change without notice.

4.2 Payment Methods

We accept payment via credit card, debit card, and other methods as displayed on our website. Payments are processed securely by third-party payment providers.

4.3 Payment Schedule

Payment is required before work begins unless otherwise agreed in writing.

5. Revisions and Refunds

5.1 Revision Policy

Each service package includes a specified number of revisions:

• Starter Package: 1 revision
• Professional Package: 2 revisions
• Premium Package: 3 revisions
• Executive Package: Unlimited revisions

Revisions must be requested within 14 days of receiving the initial draft.

5.2 Refund Policy

We offer a satisfaction guarantee. If you are not satisfied with our service, we will:

• Work with you to resolve concerns
• Provide additional revisions
• Offer a full refund if we cannot meet your needs

Refund requests must be made within 14 days of receiving the final document.

5.3 No Refund Conditions

Refunds are not available if:

• You provided false or misleading information
• You failed to respond to revision requests
• You used the document and then requested a refund
• More than 14 days have passed since delivery

6. Intellectual Property

6.1 Your Content

You retain ownership of all information and content you provide to us.

6.2 Our Work Product

Once payment is received, you own the final CV, resume, or other documents we create for you. You may use them for personal career purposes.

6.3 Website Content

All content on our website, including text, graphics, logos, and software, is owned by Sinqory and protected by copyright law.

7. Confidentiality

We treat all client information as confidential. We will not share your personal information, career history, or documents with third parties except as required by law or with your explicit consent.

8. Prohibited Uses

You may not use our services to:

• Create false or fraudulent documents
• Misrepresent your qualifications or experience
• Violate any laws or regulations
• Infringe on the rights of others
• Harm or attempt to harm our business
• Reverse engineer or copy our processes

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the service
• We are not responsible for outcomes of your job search
• We are not liable for third-party actions or decisions

10. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service
• Specific employment outcomes
• Compatibility with all ATS systems
• Results from using our documents

11. Indemnification

You agree to indemnify and hold harmless Sinqory from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any laws or rights of others
• Information you provided to us

12. Termination

We reserve the right to terminate or suspend your access to our services if you:

• Violate these Terms
• Provide false information
• Engage in fraudulent activity
• Abuse our staff or services

13. Governing Law

These Terms are governed by the laws of Ireland. Any disputes will be resolved in the courts of Ireland.

14. Dispute Resolution

If you have a complaint or dispute:

• Contact us first at support@sinqory.com
• We will attempt to resolve the issue within 30 days
• If unresolved, you may pursue legal remedies

15. Changes to Terms

We may update these Terms periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

17. Entire Agreement

These Terms, along with our Privacy Policy and GDPR Rights page, constitute the entire agreement between you and Sinqory.

18. Contact Information

For questions about these Terms, contact us:

Sinqory
193 Townsend Street
Kilkenny, Co. Kilkenny
Ireland

Email: contact@sinqory.com
Support: support@sinqory.com
Website: sinqory.com

19. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.